Refunds & Cancellations
We want the promise shown before checkout to be as clear as the price. This policy explains the first-session guarantee and what happens when plans change.
Effective August 20, 2026
First-session satisfaction guarantee
If your first paid Find My Oracle session does not leave you with greater clarity, you may request a full refund of that session price. You do not need to persuade us that your subjective experience was wrong or defend why you were dissatisfied.
Send your request to coordinator@trueselfalchemy.com within seven calendar days after the scheduled session. Include the booking reference from your confirmation email so we can find the payment. The guarantee applies once per customer, to the first paid session that the customer attends.
Rescheduling and customer cancellations
Contact us at least 24 hours before the scheduled start to request free rescheduling. A cancellation less than 24 hours before the session, or failure to attend, is normally non-refundable because that time was reserved for you. We may make a reasonable exception for an emergency.
Reader cancellations and service failures
If the reader cancels, does not attend, or a problem controlled by Find My Oracle prevents the session, you may choose a reasonable rebooking or a full refund. This does not use up your first-session satisfaction guarantee.
If an outside video provider has a temporary problem, please try the alternative contact method in your confirmation or contact us promptly. We will assess whether the session could reasonably be delivered before deciding between rebooking and refund.
How refunds work
Approved refunds are returned through Stripe to the original payment method. We initiate them promptly, but the bank or card issuer controls when the credit appears and may take approximately 5–10 business days. Free bonus minutes are extra session time, not a separate purchase, and have no cash refund value.
A refund does not cover expenses outside the amount paid through Find My Oracle. We may refuse duplicate requests, fraudulent requests, or a separate refund after the same charge has already been reversed through a payment dispute.
Contact
Email coordinator@trueselfalchemy.com with your booking reference and the words “Refund request” or “Reschedule request” in the subject line.